Contact us
Got a question or a problem? Just tell us
Support helps with payments, signing in, texts and anything about the app. Medical questions go to your doctor.
- PhoneFor payment and sign-in problemsComing soon
- WhatsApp and TelegramSend a message and get your answer thereComing soon
- InstagramShort nutrition tips, and DMsComing soon
- EmailFor longer messagesComing soon
Response hours
We reply during working hours on regular working days (exact hours coming soon). Write to us any time — if it's outside those hours, we'll see it first thing next working day.
Medical question? Message your doctor in the app — you'll hear back within 24 hours.
Want a faster answer?
- Peek at the FAQ first — your answer might already be there.
- Message us from the number you signed up with, and tell us your name.
- Tell us what's wrong in a couple of sentences. For a payment problem, add roughly when it happened and a screenshot of the bank's message.
- Never send anyone your card number, a password or a text-message code. Support will never ask for them.
Where should I ask?
Send your question to the right place and you'll get an answer sooner.
| Topic | Where | How |
|---|---|---|
| Payment, signing in, texts not arriving, using the app | Support | Message us through any of the channels above. |
| Your plan, meal swaps, food sensitivities, medication and diet | Your doctor | Once you've signed up, message in the app; you'll hear back within 24 hours. |
| Feeling unwell or a food reaction during your plan | Check-in or a message to your doctor | Report it in that day's check-in so your doctor is alerted. |
| Places and the waitlist | Home page | Join the waitlist; we'll text you when it's your turn. |
| Emergencies | Your local emergency number | Rejimist isn't an emergency service; don't wait for a reply. |
Rejimist isn't an emergency service. In an emergency, call your local emergency number right away (911 in the US, 999 in the UK, 112 in the EU).